Terms and conditions

Pillowcase is a software platform for managing campsites, including bookings, pitches, pricing, and reporting. The Service is provided to businesses and their staff; it is not intended for consumers or anyone under 18.

We may update, improve, or change features of the Service at any time. We will give reasonable notice of any change that materially reduces the Service's core functionality.

You must provide accurate information when registering and keep it up to date. You are responsible for all activity under your account, including activity by staff users you add, and for keeping login credentials confidential. Notify us immediately at support@pillowcase.io if you suspect unauthorised access.

The Service is provided on a monthly subscription, billed in advance to the payment method on file. Prices are as listed at pillowcase.io/pricing and include VAT at the prevailing rate.

We may change subscription prices with at least [30 days'] notice; changes take effect at your next billing date. If you do not accept a price change, you may cancel before it takes effect.

If a payment fails, we may suspend access until payment is made. Amounts owed remain payable.

By you. You may cancel at any time via your account settings or by emailing support@pillowcase.io. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable, and no pro-rata refunds are given for partial months, except where required by law.

By us. We may suspend or terminate your account with immediate effect if you materially breach these terms, fail to pay, or use the Service unlawfully. We may otherwise terminate on [30 days'] notice.

After termination. Your access ends and we will delete or anonymise your data in line with our Privacy Policy. You may export your data before cancellation takes effect; we can assist if you contact us within [30 days] of termination.

You retain all rights to the data you enter into the Service, including your guests' personal data. You grant us a licence to host and process that data solely to provide the Service.

For guest personal data, you are the data controller and we are your data processor. Our [Data Processing Agreement] applies and forms part of these terms. You are responsible for having a lawful basis to collect your guests' data and for responding to their privacy requests.

Our handling of your own account data is described in our Privacy Policy.

You must not: use the Service for unlawful purposes; upload malicious code; attempt to gain unauthorised access to our systems or other customers' data; resell or sublicense the Service without our written consent; scrape or copy the Service to build a competing product; or use the Service to send spam.

We (and our licensors) own the Service, including its software, design, and branding. These terms grant you a limited, non-exclusive, non-transferable right to use the Service for your business while your subscription is active. Any feedback you provide may be used by us without obligation.

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may perform maintenance (with advance notice where practicable) and are not liable for downtime caused by events outside our reasonable control. Support is available at support@pillowcase.io during [support hours].

The Service is provided "as is". We do not warrant that it will be error-free or meet your specific requirements. You are responsible for decisions made using the Service, including pricing, bookings, and compliance with laws applicable to your campsite business.

Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or fraud.

Subject to that, we are not liable for: loss of profits, revenue, or business; loss or corruption of data (beyond our obligation to maintain backups); or any indirect or consequential loss. Our total liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us in that period.

You will indemnify us against claims arising from your unlawful use of the Service or your breach of Section 5 (including claims from your guests relating to data you control).

We may update these terms from time to time. We will give at least [30 days'] notice of material changes by email or in-app notice. Continued use after changes take effect constitutes acceptance; if you do not agree, you may cancel before they take effect.

These terms (with the Privacy Policy and Data Processing Agreement) are the entire agreement between us. If any provision is found unenforceable, the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these terms without our consent; we may assign them as part of a business transfer.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. [Adjust if your company is registered elsewhere.]

Pillowcase, 44 Aberdeen Road, Islington, support@pillowcase.io